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Return Policy

Thanks for shopping at dxbSAFE.com.
If you are not entirely satisfied with your purchase, we're here to help.

Returns
We accept returns. You can return unopened items in the original packaging within 14 days of your purchase with receipt or proof of purchase. If 14 days or more have passed since your purchase, we cannot offer you a refund or an exchange.

Refunds
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us
If you have any questions on how to return your item to us, contact us.

How To Return Your Item
To return the item you purchased, please mail it to:
#3101, 3102 & 3103, 1 Lake Plaza
Jumeirah Lakes Towers (JLT)
Dubai, U.A.E.

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.
UAE Free Delivery on AED 100
GCC Free Delivery on AED 300
How we can assist you?
contact us for specialist advice
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